NatWest can bite my …

Today’s letter to NatWest, through their on-line comments form.

This kind of thing pisses me off to no end. It just speaks of all kinds of poor practice on the part of the developers of NatWest’s online service, that they couldn’t build an account management interface that won’t work on anything but (let me get this straight) either IE version 4 and up, or Netscape versions 4.0 to 4.78?

I am an owner of a Macintosh. I use standards compiant web browsers: Navigator (formerly Chimera), which is the core fo the Mozilla web browser, and Safari, based on the Konquorer rendering engine.

Both of these are blocked by NatWest. I cannot log in to make use of your online services. At the least you should support Safari, as it is an Apple product, soon to be shipped on all new Macs; certainly this must represent some percentage of your user-base. In a fit of desparation, I have even attempted to use Internet Explorer 5.2 for OSX; it too failed.

I would appreciate it if you would relax the draconian filtering you are clearly doing on your web-based account services, and make your on-line services more accessible.

I assume NatWest's internal developers (or the firm that NatWest contracted it's webservices to) will be happy to improve the accessibility of their website, or make recommendations as to how I can go about managing my account online.

Thank you,
Matt Jadud

PS - I do not expect to ever receive any correspondence as a result of using the Feedback from located at https://www.natwest.com/secure/natwesttools/feedback/pers_form.stm unless it _directly pertains to my feedback_. Neither NatWest, nor any affiliate thereof, has my permission (explicit or implied) to add me to mailing lists from which I would receive unsolicited email.

Grrr.